General Helpful Information (FAQ)

1) How can I (re)download a theme
You can download purchased themes from the following page:

http://www.rapid-ideas.com/dl/

2) How do I install a theme?
Installing a theme is easy: just double click the theme file which has a suffix of "rwtheme". RW should start and install the theme for you. Afterward restart RW and you should see the theme in the theme list within RW. Note that all my themes start with the string "CA".

3) How do I migrate from the demo to the pro version?
Included in all pro theme downloads is a pro theme patcher tool. Run it and this should upgrade the demo version to the pro version. If this doesn't work, consider a clean install (described below)

4) Why do I get an error message when trying to use the image admin utility?
The image admin utility looks for the original theme to be at a specific place in your home directory (the standard directory for RW themes). If you receive a strange message, you should consider a clean install (described below).

How to do a clean installation

In this section I am going to describe how to do a clean installation. It depends on the theme you are actually using, so I use the general string "THEMENAME" for any of my themes

1) Quit RapidWeaver if it is running
2) Remove the old theme file from the following folder in your home directory:

Library/Application Support/RapidWeaver/CATHEMENAME.rwtheme

I also recommend to search for the file "CATHEMENAME.rwtheme" with spotlight and remove any found duplicates.

3) Start RW and see if the THEMENAME theme really doesn't show up in the themes drawer. If it does, control-click on the THEMENAME theme and choose "Delete CA THEMENAME" from the pop-up menu. Now everything should be clean.

4) Download the latest theme version. If you don't find the actual download information anymore, write a mail to: dlrequest@rapid-ideas.com

5) Install the theme by double clicking the file "CATHEMENAME.rwtheme" on the mounted disk image. Afterward, restart RapidWeaver.

Support Handling (Further Help)

I decided on stating very clear what support you can excpect from me. It is a fact that most of the time I invest is in helping users out their problems and questions. Many of the requests are regarding "customizing" their site (e.g. "I want to include this and that, how to do it?"). I hope you understand that I can't give free support on such topics. So, what is supported for free then?

1. Get the theme running
I will assist you in getting your theme running, which means installation questions, downloading, upgrading, ...

2. Theme Bugs
2.1 I will give you free support on theme bugs when using the following page templates:

a) RW included page templates (e.g. Photo Album, Styled Text, ...)

b) 3rd party plugins which are listed on the theme's more info page and are marked as "tested and supported"

2.2 If the theme isn't working correctly with the following browsers and it isn't mentioned in the "more info" page of the theme:

Safari4, Firefox 3.5+, Opera10+, IE7, IE8 (in future updates)

For all other questions or support requests, you should use:

a) the general RapidWeaver Forum at:
http://www.realmacsoftware.com/forums/index.php/forums/

b) the Rapid Ideas User Forum at:
http://www.rapid-ideas.com/phpbb/

c) consult the online documentation project:
http://www.rapid-ideas.com/wordpress/

If you need support from my side which isn't part of the general support above, I'll help you at the following rates:

- First 10 Minutes: free
- Every additional 5 Minutes: USD $8